Shipping policy

Shipping Policy

Perennial Farm Marketplace

Shipping Overview

Perennial Farm Marketplace ships live perennial plants and related horticultural products within the United States. Shipping methods and timelines are designed to ensure plants arrive in healthy condition.

Shipping availability may be limited by season, weather conditions, or plant readiness.

Order Processing Time

Orders are typically processed within 1–3 business days after purchase, excluding weekends and holidays.

Processing times may vary due to:

  • Seasonal demand

  • Weather conditions

  • Plant readiness for safe shipment

Customers will receive a shipping confirmation email with tracking information once the order has shipped.

Shipping Methods & Carriers

Orders are shipped using reputable third-party carriers selected based on plant safety, delivery speed, and destination.

Shipping methods and costs are calculated at checkout based on order size, weight, and destination.

Shipping Rates

Shipping rates are displayed at checkout prior to order completion. Rates vary depending on:

  • Order size and weight

  • Shipping destination

  • Carrier service level

We do not offer free shipping unless explicitly stated on a product page or promotional offer.

Delivery Estimates

Delivery timelines provided at checkout are estimates only and are not guaranteed.

Delays may occur due to:

  • Weather conditions

  • Carrier service disruptions

  • High seasonal volume

Perennial Farm Marketplace is not responsible for carrier-related delays once an order has shipped.

Live Plant Shipments

Because we ship live plants:

  • Plants may experience temporary shipping stress upon arrival

  • Appearance may differ slightly from images due to natural variation

  • Customers should unpack plants promptly upon delivery

Detailed care instructions may be included to support plant recovery.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.

Orders returned or delayed due to incorrect or incomplete addresses are not eligible for refunds or replacements.

Weather & Seasonal Holds

To protect plant health, we may delay shipment due to extreme weather conditions (heat, cold, storms). These holds are applied at our discretion and do not qualify for cancellation once processing has begun.

Lost or Damaged Packages

If a shipment is lost or arrives damaged during transit, customers must contact us within 48 hours of the delivery date with:

  • Order number

  • Photos of the package and contents

Approved claims will be resolved according to our Return & Refund Policy.

International Shipping

At this time, Perennial Farm Marketplace does not offer international shipping.

Contact Information

For questions regarding shipping, please contact us at:

Email: info@perennialfarmmarketplace.com
Business Name: Perennial Farm Marketplace