We carefully schedule shipments to help ensure your plants spend as little time in transit as possible. Most orders ship via UPS Monday through Wednesday. For nearby destinations, we may occasionally ship on Thursday or Friday if delivery is expected before the weekend. Orders that would otherwise remain in transit over the weekend will be held until the following shipping week.

We ship via UPS. When your order ships out, you will receive an email with the tracking number. You will only receive this email if you’ve provided an email address.

We take great care in packing your plants to ensure they arrive safely and in perfect condition. Each plant is securely wrapped with brown paper and excelsior wood wool. Excelsior wood wool, made from thin fibers shaved from aspen logs, not only provide excellent protection, but are also fully biodegradable. This eco-friendly packing method helps us deliver your plants with the utmost care while being kind to the environment.

When received, your plants will be in seasonal condition with appropriate foliage. If shipped between November 1st and March 1st, the plants may be dormant. Plants are fully rooted in the pot ready for immediate planting and may be trimmed for shipping.

Due to state and country regulations, we cannot ship to the following places: AK, AZ, CA, CO, ID, MT, NV, OR, UT, WA, HI, Puerto Rico and anywhere outside the U.S.

We are unable to hold an order for a specific delivery date. Once an order is placed our team works to get it out immediately to ensure that you get the best plants possible. We do not offer curbside pick-up at this time.

Contact customer service immediately if you need to change or alter your order. Click 'Contact' at the bottom of this page or email us directly at info@perennialfarmmarketplace.com. We will work with you to best accommodate the change. We cannot alter orders that have already been shipped out.

We do not accept returns. We always want our customers to be satisfied and happy with their purchase, so if you have any questions or need assistance, please feel free to contact us. Click 'Contact' at the bottom of this page or email us directly at info@perennialfarmmarketplace.com. When reaching out, please include your order date and order number for quicker assistance. We also encourage you to attach any relevant photos to help us understand your situation better. Your satisfaction is our priority.

Once you are done shopping and ready to check out, proceed to the View Cart page. There you will find a section titled ‘Enter your discount code’.

Once you are done shopping and ready to check out, proceed to the View Cart page. There you will find a section titled ‘Enter your gift certificate code’. Only one gift certificate can be used per order.

Here is a link to a list of possible toxic plants in the U.S.

If you are local to us, our farm located in Glen Arm, MD is open to the public on Saturdays from 8am–4pm (March–October). Customers are welcome to browse through the greenhouses and pick out their own plants during Saturday visits! Feel free to email us with any questions about visiting the farm.

Feel free to reach out directly to our Customer Service team. Click 'Contact' at the bottom of this page or email us directly at info@perennialfarmmarketplace.com. Our team can be reached by email Monday-Thursday.

Here's the short version:

1. Upload a photo of the space you want to plant and mark the area you'd like designed. The larger, the better.
2. Enter your ZIP code so we know your USDA plant hardiness zone, and tell us your preferences (sun, style, and so on). This will match you to the AI Plantscape Designer™ of a local garden center if we have one in your area, or default to our direct shipping option if we don’t.
3. Pick a plant recipe — an expert-curated plant palette that fits your zone and goals, with plants that are available (no more scavenger hunts!).
4. See your garden before you plant it, with AI renderings of your actual space across all four seasons. Make direct edits to get it just how you want it.
5. Email your design, shopping list, and check out. Our independent nursery partners grow and ship your plants, and they arrive with everything you need to succeed.

You need an email address to generate a design; however, we only use it to save your design and inputs in case you want to come back and make changes later. We do not and will never sell your email address.

Your design is an estimate and inspiration — a starting point built on real horticultural expertise. It is not a construction document. A few things to keep in mind:

• Before you dig, know what's below. Always call 811 (or your local utility locate service) before digging to check for buried lines.
• Give plants room to grow. Cross-check the mature height and width of each plant in your plant list to make sure your space can accommodate them at full size — what looks right today should still fit in five years.
• Placement in the image is approximate. Use the rendering for layout inspiration and the plant list for what to plant.
• Your yard knows things we don't. Drainage issues, tree roots, microclimates, pets, and deer pressure are all local realities worth factoring in. When in doubt, our team (and your local garden center!) is happy to help.