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Tel: 1-888-987-8044 | Email: info@PerennialFarmMarketplace.com
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Terms & Conditions

Payment Information   We require full payment upon receipt of orders. We accept Visa, Master Card, American Express, and Discover. Please note that credit cards are billed at time of shipment. Your order may be boxed in more than one shipping carton. Shipping charges will apply to the whole order.

Prices   Prices and delivery charges are occasionally adjusted in accordance with the season. 

Sales Tax   Sales tax is charged on orders delivered within the State of Maryland. As changes in internet laws regarding sales transaction occur, we may adjust taxes for other states.

Return Policy   We are sorry but we can not accept any returns.

Order Cancellations   All orders are shipped as soon as they are processed. If you need to cancel an order, please contact our customer service department immediately. Customer service information can be found below.

Customer Service   For questions about or problems with your order please email us at info@perennialfarmmarketplace.com or call 1-888-987-8044. A representative will be able to assist you between 8 a.m. and 5 p.m. Eastern Time, Monday through Saturday.  If we are backlogged with phone calls, please leave a message and we will get back to you promptly. When you email or call please have your order number ready as a reference.

Privacy Policy   We respect the privacy of each customer who purchases products from the Perennial Marketplace web site.  We do not share or sell your e-mail address to outside companies or agencies.

Personal Information   We save personal information such as name, address, e-mail address and credit card information only as long as it is necessary to process orders.

Security   Credit card information used during the process of placing orders on the Perennial Marketplace web site is protected by our secured network.

 

General Shipping Information   We ship plants in Flats of 50 Peat Pots, 4" Plastic Pots, 1 Quart Plastic Pots and 1 Gallon Plastic Pots.  Each plant will be well rooted out to the edge of the pot and will have seasonally appropriate foliage. Occasionally, we may be required to trim foliage for packing purposes. Orders are shipped UPS, which requires a street address for delivery.  Please check that you have typed in the correct address and ZIP code. We cannot be responsible for delivery problems due to incorrect addresses or plants that have been delivered and left exposed to sun or cold for long periods of time.

Shipping Times   We ship 12 months a year with limited delivery between November 1st and April 1st. During the winter months we ship only hardened off & dormant perennials, grasses, ferns and groundcover, with the exception of decorative plants that can be enjoyed indoors and then planted outside after the last frost date for your area. Examples of these decorative plants are Lavenders, selected Ferns and Helleborus. We will ship during the summer months with temperatures determining when it is safe to ship. Orders are processed within two days of when they are received, if possible, and provided they are able to be shipped that week. Orders placed on Friday will be processed the following week.

Shipping Restrictions   Agricultural regulations restrict our shipment of plants to the following Unites States & U.S. Territory: Arizona, California, Colorado, Idaho, Montana, Nevada, Utah, Oregon, Washington State, Hawaii, and Puerto Rico.

Shipping Charges

Plant Order View Standard 3 Days Express 2 Days Priority 1-2 Days
Up to $20.00 $10.00 $25.00 $40.00
$20.01 to $50.00 $15.00 $30.00 $45.00
$50.01 to $75.00 $20.00 $35.00 $50.00
$75.01 to $100.00 $22.00 $37.00 $52.00
$100.01 to $150.00 $27.00 $42.00 $57.00
more than $150.00 21% of total 21% of total 21% of total