Payment Information We require full payment upon receipt of orders. We accept Visa, Master Card, American Express, and Discover. Please note that credit cards are billed at time of shipment. Your order may be boxed in more than one shipping carton. Shipping charges will apply to the whole order.
Prices Prices and delivery charges are occasionally adjusted in accordance with the season.
Sales Tax Sales tax is charged on orders delivered within the State of Maryland. As changes in internet laws regarding sales transaction occur, we may adjust taxes for other states.
Return Policy We are sorry but we can not accept any returns.
Order Cancellations All orders are shipped as soon as they are processed. If you need to cancel an order, please contact our customer service department immediately. Customer service information can be found below.
Customer Service For questions about or problems with your order please email us at firstname.lastname@example.org or call 1-888-987-8044 (Holidays may effect these hours). A representative will be able to assist you between 8 a.m. and 4 p.m. Eastern Time, Monday through Faturday. If you can not reach customer support, please leave a message and we will get back to you promptly. When you email or call please have your order number ready as a reference.
Personal Information We save personal information such as name, address, e-mail address and credit card information only as long as it is necessary to process orders.
Security Credit card information used during the process of placing orders on the Perennial Marketplace web site is protected by our secured network.
General Shipping Information We ship plants in 4" plastic pots, Quart plastic pots and 1 Gallon Plastic Pots. Each plant will be well rooted out to the edge of the pot and will have seasonally appropriate foliage. Occasionally, we may be required to trim foliage for packing purposes. Orders are shipped UPS, which requires a street address for delivery. Please check that you have typed in the correct address and ZIP code. We cannot be responsible for delivery problems due to incorrect addresses or plants that have been delivered and left exposed to sun or cold for long periods of time. *Orders placed between 12/24/19- 1/2/20, will ship out on 1/6/20*
Shipping Times We ship 12 months a year with limited delivery between November 1st and April 1st. During the winter months we ship only hardened off & dormant plants. Orders are processed within two days of when they are received, if possible, and provided they are able to be shipped that week. Orders place Friday-Sunday will ship out early the following week.
Shipping Restrictions Agricultural regulations restrict our shipment of plants to the following Unites States & U.S. Territory: Arizona, Alaska California, Colorado, Idaho, Montana, Nevada, Utah, Oregon, Washington State, Hawaii, Puerto Rico. We do not ship outside of the U.S.
Considerations From time to time people will ask us about plants that could potentially be toxic in the garden. Click here to find out more.